Mobile device access and screen sharing.Virtual private network (VPN) alternative.TeamViewer offers several other key features: TeamViewer’s remote desktop software includes standard features for the category, such as complete or view-only remote access for software-installed devices, secure cross-platform file sharing, text-based chat boxes and more. See more: Desktop Virtualization: Ready for Prime Time or Still Hype? Features Because remote access software eases access across a potentially global network of devices, the biggest user concern is security. While remote desktop technology is often bundled into product suites such as virtual desktop infrastructure (VDI) and desktop as a service (DaaS), a market specializing in remote access and support remains. Users typically install the vendor application onto a primary device (office) and a secondary device (remote), followed by entering the appropriate ID and password to start work remotely. They use the software to virtually access their office desktop, a fellow staff member’s computer or assist a client with technical problems. Remote desktop software is a commonly used IT tool that gives users the ability to work on a computer or machine remotely.Įmployees accessing devices remotely while maintaining network security is increasingly in demand. See more: Post-COVID-19 Era Creates Work-From-Everywhere Opportunities for IT Channel Remote desktop software While TeamViewer’s suite of products includes connectivity, monitoring, patch management, service desk and communication technologies, we zero in on the company’s namesake product, TeamViewer Remote Access & Support. The vendor boasts over 2.5 billion installations, 340 million yearly active devices, up to 45 million devices online and 350,000 subscribers, as of 2019. Sixteen years later, Germany-based TeamViewer offers comprehensive software for remote access, support, collaboration and desktop sharing to a global audience. Offering convenient, efficient access to remote devices, customers and employees, TeamViewer is consistently ranked as a top provider of remote access software.įirst released in 2005 by Tilo Rossmanith, the new software positioned itself to take on the demand for virtual network computing (VNC). They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call.TeamViewer is a leading global vendor of remote desktop software for small-to-medium business (SMBs) and enterprises. LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard. The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version.
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